Loading…
Loading…
Meet the team
No outsourced call centers. No subcontracted strangers. Every name here is on payroll and lives in North Texas.
Mara Beltran
Founder & CEO
15 years at ParadiseStarted Paradise in 2010 with one truck. Grew up in a family of plaster contractors.
Focus: Strategy + customer experience
Hector Ruiz
Field Service Lead
11 years at ParadiseCPO Instructor. Voted favorite tech 4 years running by our customers.
Focus: Field ops + tech training
Naomi Akiyama
VP Customer Success
7 years at ParadiseSpeaks fluent Japanese and Spanish. Runs our retention program.
Focus: Customer success + loyalty
Devon Hardaway
Remodeling Foreman
9 years at ParadiseFormer structural concrete specialist. Has built or remodeled 400+ pools.
Focus: Remodels + new builds
Priya Velasquez
Chemistry Specialist
6 years at ParadiseWater treatment engineer by training. Holds APSP advanced cert.
Focus: Water chemistry + treatment systems
Sam Chen
Senior Equipment Tech
8 years at ParadiseFactory-trained on Pentair and Hayward. Diagnoses pumps by sound.
Focus: Equipment diagnostics + repair
Marcus Whitfield
Commercial Accounts Manager
5 years at ParadiseManages every HOA and hotel account we run.
Focus: Commercial + compliance
Reyna Ortiz
Dispatch Lead
4 years at ParadisePicks up the phone before voicemail. Schedules a full week of routes in 35 minutes.
Focus: Dispatch + scheduling
Carlos Mendez
Senior Technician
4 years at ParadiseGreen-pool recovery specialist. Personal record: 4-day rescue.
Focus: Algae recovery + chemistry
Emily Park
Marketing & Content Lead
3 years at ParadiseWrites most of our blog. Holds an English degree from UT Austin.
Focus: Content + SEO
Diego Ramirez
Inventory & Fleet Coordinator
3 years at ParadiseKeeps every truck stocked. Reduced stockouts 80% in his first year.
Focus: Inventory + logistics
Annie Kim
Customer Experience Specialist
2 years at ParadiseReviews every photo log before it goes to customers.
Focus: Service quality + photo logs
By the numbers
7.2 yrs
Average tenure of a Paradise tech
98%
Annual retention of full-time staff
100%
CPO-certified field crews