Terms of service
These terms cover how we schedule, how access works, how extra work is approved, and how billing runs. The most important one is simple: no extra charge appears on your invoice without a written yes from you first, with the dollar amount stated before the work starts.
Scheduling and access
Weekly and biweekly service runs on an assigned day. We text the arrival window the day before. If the window slips by more than an hour you hear it from us before the window closes, not afterwards.
You are responsible for providing safe access: an unlocked or coded gate, a clear path to the pool and equipment, and dogs secured. If a technician cannot safely reach the pool the stop is treated as attempted, and we will contact you to reschedule rather than silently skip.
Extra work
Anything outside the written plan is an extra. Extras are sent to you in writing with the dollar amount and the reason, and they do not proceed until you reply yes. Verbal add ons do not exist here. If you do not reply, the extra is left undone and noted on the report.
Chemicals
The written plan states which chemicals are included in the rate and which are billed separately, and you receive it before the first stop. That plan governs. Nothing outside it is added to an invoice without the approval described above.
Missed visits and make right
If we miss a scheduled visit for a reason within our control you get either a makeup visit or a credit, decided the same day rather than at the end of the month. If a completed visit fails our own standard, we return. See the satisfaction guarantee for what that covers and what it does not.
Weather and events outside our control
Lightning, hard freezes, hail and similar events can move a schedule. Freeze protection work is prioritised when a warning is issued. Storm debris beyond ordinary weekly load is an extra and is quoted before it is cleared.
Cancellation
Weekly service is month to month. Tell us before the next billing cycle and it stops. There is no long term lock in and no cancellation penalty on routine service. Scheduled multi day work such as a green to clean recovery, and any ordered parts, are billable once booked or ordered.
Repairs and parts
Repairs are quoted with a repair price and a replace price before anything is opened past inspection. Parts carry the manufacturer warranty. Our labour on an approved repair is warranted for the period stated on that quote.
Limits
We service and repair pool and spa equipment. We do not accept responsibility for pre existing structural conditions, prior work performed by others, or damage arising from equipment we advised should be replaced where that advice was declined in writing. We are licensed, bonded and insured, and certificates are available on request.
Questions
Call (945) 300-4080 or email info@paradisetexaspoolservices.com. Paradise Pool And Spa TX, 2100 Riverplace Dr, Flower Mound, TX 75028.